Shipping policy
Shipping Policy
Thank you for shopping with Eleusa. Please review the information below regarding our shipping practices.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During high-demand periods or promotions, processing may take slightly longer.
Shipping Time
Once your order has shipped, delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are:
- Domestic orders: 7–15 business days
- International orders: 10–25 business days
These are estimates only and are not guaranteed. Delays caused by customs processing, carrier issues, weather, or other events outside our control may extend delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at nickolas.kasselouris08@gmail.com and we will help track down your shipment.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.