We want Eleusa to fit you properly, so we've kept this simple. Check our Size Guide before ordering, and if it still isn't right, here's what happens.
30-Day Money-Back Guarantee
You have 30 days from delivery to return your item for a full refund to your original payment method, or exchange it for another size or style. Worn it a few times and decided it isn't for you? That's okay — send it back within 30 days and we'll refund you. Email Eleusa@eleusa.co with your order number and we'll send you our return address and instructions. You cover the return postage; we cover the postage on any replacement we send you.
Condition of Returns
We just ask that returned items come back clean and undamaged. That's it.
Damaged, Defective or Incorrect Items
If your item arrives damaged in transit, with a manufacturing fault, or different from what you ordered, email us with your order number and a clear photo as soon as you notice. We'll replace it or refund you in full, including any return postage. There's no time limit on this.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you're entitled to a repair, replacement or refund depending on the failure.
How Refunds Are Processed
Refunds are issued within 3 business days of your return arriving with us, to your original payment method. Allow 5–10 business days for the funds to appear, depending on your bank.
Before You Order
Sizing questions? Email us your bust, waist and hip measurements and we'll recommend a fit. We'd rather help you get it right the first time.